Rockstar support6/11/2023 We sincerely apologize that these players didn’t receive the high quality experience they deserve, and we have taken steps to remedy this immediately." We have added a large number of new staff to help with the launch of Grand Theft Auto V on PC and in this case some of these new staff members didn’t respond appropriately. We have absolutely not instructed support staff to hang up on players who are reporting compromised Rockstar Games Social Club accounts. "We are aware of recent issues players have experienced when trying to contact Rockstar Support, and we take these issues extremely seriously. Rockstar caught wind of this content, telling us on a call that the company “takes this extremely seriously” and that it has “taken steps to remedy this immediately.” An official media-facing Rockstar spokesperson provided us with the following statement in full: Overall, it was a complaint underscoring the customer experience and apparent treatment of paying users. Disregarding this alleged policy still leaves little room for excuses, though, given the overall inability to communicate intelligibly with several agents, as exhibited by our recorded support calls. It almost always yielded the same result: the customer was granted no recourse, no room to reply to the agent's script prior to disconnect, and no empathy, then dropped from the call. In researching the phone service, we used multiple accounts, phone numbers, and ticket identifiers (or the lack thereof) to “benchmark” support. Our understanding is that there is no further help that we can provide at this time and we will now end this call.” I hope this information helps some of you out there with the launcher issue b/c it took me forever to troubleshoot this issue.“Your case has been logged for further review. I know, I know, ridiculous but until or if RS fixes their stupid launcher this is how it works. Once I loaded the online via Story, it was in the main interface to select, though I always load story first b/c it seems faster to go online this way.Īgain, the huge take away for me was making sure Steam was completely closed and then launching the game from the RS Launcher. Some additional notes: If you don't see the online selection at first in GTA main game interface, load the Story mode and then choose onine via the tab in Story mode. Only then was I able to load and play the game successfully. Click Play on Steam on the Launcher and wait for Steam to open. *as an admin (they told me that you may not have to run as an admin always but first attempt try this to see if you have any 3rd party conflicts possibly).Ĭ. Right click on the Launcher in the Program Files - Rockstar folder and run Make sure Steam is NOT running and completely shutdown.ī. I think this is the most important takeaway that got it finally to work:Ī. Set the RS Launcher to open as an administrator.ĥ. Mine reported two files to redownload and did that.Ĥ. Delete GTA.exe and GTALauncher.exe from Steam GTA V game directory.ģ. Delete ALL instances of the RS Launcher folder (mine was in two places in the program files-Rockstar folder and also in Steam game directory, yours might be different location).Ģ. After chatting with Rockstar for way too long this morning about this stupid launcher not working because it says it's already running, here's what finally made it work for me.
0 Comments
Leave a Reply. |